Shipping & Returns

Carriage & Delivery

Goods must be inspected as soon as possible after receipt and any damage, breakage or discrepancy should reported in writing within 3 days receipt  by email -  info@completetools.co.uk   or  FAX 0115 9753819  failure to do this may invalidate any claim.

Delivery can be expected 2 to 3 days after your order has been placed, subject to stock availibilty providing orders are received before 12:00. Any order received after this time will be treated as being received on the next working day.

Quicker delivery may be possible at addional cost, please enquire via info@completetools.co.uk or call us on 0115 9753761

Please note:

1. Full post code must be included with address details
2. The goods must be signed for upon delivery - if no one is available at the time of delivery please leave clear instructions, which must be signed by yourself , as to where you would like the goods left on your premises, ( ie garden shed, in the green house by the dustbin etc) if you do not and are not in at the time of dellivery then you will be carded and a photograph of your front door will be taken by the carrier to prove they called, should a 2nd subsequent attempt at delivery also fail then a fee of £7.99 + vat will be charged for return delivery.
3. Complete Tools and Fixings will choose the method of delivery.

Delivery Charges

Free delivery on all UK mainland orders over £30 excluding VAT either by our transport or carrier to your address.

Standard Delivery on orders under £30 is £6.00 + VAT.

Please note:-
Should you delivery address be in the UK Highlands and Islands the cost will be calculated at checkout for a normal delivery, which may take 4 to 5 days. please telephone or email before ordering and we will quote for shipping.

Inspection of goods

Goods must be inspected as soon as possible after receipt and any damage, breakage or discrepancy should reported in writing within 3 days receipt  by email -  info@completetools.co.uk   or  FAX 0115 9753819  failure to do this may invalidate any claim

Returns

Faulty goods can be returned for replacement after agreement subject to inspection. Carriage costs for faulty goods return will be reimbursed after agreement subject to inspection. Goods received back without authorisaton will be refused. Complete Tools and Fixings will accept goods back into stock that have been incorrectly ordered at a charge of 25% of pre-discounted value plus carriage charges. This facility is offered at the discretion of Complete Tools and Fixings and only with prior agreement. Goods received back without authorisaton will be refused. Returns under the value of £50.00 cannot be accepted unless by prior agreement Goods returned must be in new condition and in their original packaging; any blister packaging that has been cut or damaged will make goods ineligible for return. Where goods are in manufacturers packaging, damage to the packaging will make goods ineligible for return.

Customers are reponsible for the cost of returns unless goods are faulty or arrangements have been made with us such as for replacements. Nothing contained here will interfere with your rights under the distance selling regulations.

Reg office:

Evans House
Piccadilly,
Bulwell,
Nottingham,
Notts
NG6 9FN